TYM conducts overseas training in Japan for senior engineers at dealerships with ISEKI
- The top engineers selected from the '1st Dealership Chief Engineer Program' held last April
- This year marks the 50th anniversary of the technical partnership with ISEKI, offering a variety of hands-on training experiences
- The opportunity is utilized to enhance the professional service capabilities of engineers and to improve customer service satisfaction
Agricultural machinery specialist TYM (CEO Kim Hiyong, Kim Dohoon / 002900) has announced that it conducted overseas practical training at ISEKI, a leading global agricultural machinery company in Japan, targeting the outstanding engineers of its dealerships.
The overseas practical training was provided for the top engineers selected from the '1st Dealership Chief Engineer Program' held last April. This practical training was designed to boost the morale of engineers, enhance the technical capabilities of dealerships, and strengthen customer service satisfaction.
A total of 12 individuals, including 8 dealership chief engineers and personnel from TYM Technical Training Institute (TTI) as well as domestic service associates, participated in the practical training conducted at the 'ISEKI Global Training Center (IGTC)'. ISEKI, the company where the overseas training took place, is one of Japan's top three agricultural machinery companies. It has maintained a friendly exchange and cooperation with TYM for a long time and this year marks the 50th anniversary of their technical partnership.
The dealership chief engineers completed training on the diagnosis and setting of the transmission electronic hydraulic system, sensors, and actuators for ISEKI tractors and combine products. Additionally, a session was organized for dealership engineers and head office staff to share customer experiences and service expertise, and to discuss strategies for becoming the leading service provider company.
TYM anticipates that this overseas practical training will serve as a stepping stone to further enhance the professional service capabilities of dealership engineers. In the future, TYM plans to elevate its own service competencies and further improve customer service satisfaction by conducting the 'Chief Engineer Program' biennially at the TYM headquarters (3rd occasion in 2025), North American dealerships (2nd occasion in 2025), and domestic dealerships (2nd occasion in 2026).
A TYM representative stated, "Through the overseas practical training, we aim to heighten the pride in the TYM brand and, based on close communication and teamwork with our dealerships, prioritize customer satisfaction to provide high-quality service." They added, "TYM will continue to explore various methods for nurturing excellent engineering talent and further strengthen our product service capabilities."
Meanwhile, TYM's 'Chief Engineer Program' is a biennial technical competition held to assess the maintenance skills of its employees and domestic and international dealers. TYM has been leading the enhancement of engineers' technical capabilities since it introduced this program in 2021, the first in the industry to compete in customer service skills.
